I purchased leather jackets in Barcelona in Dec 17. We left Europe of Jan 4, 18 from CDC airport.
We submitted all the necessary paper work & told our rebate could take several months. When nothing had been received by May I wrote to Premier Tax Free, they claimed a refund had been processed & sent to our nominated credit card. This rebate was never received naturally I contacted them many, many times they would not provide a screen shots of the payment & constantly offered an untraceable bank transfer number. We were entiled to over E300, which we never received.
I wrote to many organisations in an effort to get some assistance to resolve this situation. I was totally unsuccessful.
I will never again buy from a retailer that uses this company. They are crooks and it is beyond my comphrehension that they continue to run their scams without any intereference from authorities.
Product or Service Mentioned: Premier Tax Free Tax Refund.
Reason of review: Problems with payment.
Monetary Loss: $300.
Preferred solution: Full refund.
I didn't like: Cheating, Not receiving my money.