Customer service

I been line up to claim my tax-free in Italy Milano airport on July 7, 2017 around 11am. When every body is abide by rules, there has a western lady in front of me wanna to cut in line by her friend, (their excuse is they are sisters).

Be a gently people from Hong Kong, I tried to ask them to manage in same counter even they are WRONG. But they rejected and pretended don't know what i mean... Untill i came up to counter, Mr. Simone Corsini (the Refund Desk Agent) stand up bravely to denounce their false, I almost cry that time cause there has a Justice Man who totally understand what happen even he was keep busy to manage his work.

I appreciate Mr. Corsini's justice and positive, i believed many people came across bad experience in such case.

Just want to express my feel and share my good experience this time. Regards Jessie Fu

Product or Service Mentioned: Premier Tax Free Tax Refund.

Reason of review: when claim tax free in Milano counter.

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