Product: Premier Tax Free Tax Refund Clear all filters (0 of 63 reviews match)
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I traveled to Austria at the beginning of July and applied for my tax refund to Tax Premier. At the beginning of August, I still not yet received my refund so I wrote email to Tax Premier. They told me that my Tax Free form has been processed successfully and such...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1

Dear customer, Thank you for bringing this to our attention. We are very sorry to hear that you haven’t received your refund as expected. We are happy to investigate your case...

1.0
Wien,Wien
Product
Premier Tax Free Tax Refund
#1345900
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Luckily, ( as it was the first time useing the Premier Tax Free) I took many Pictures before I sent the request/receipt (which was stamped from the customs) and the envelope. I sent per E-Mail all these Information (Pictures) and still haven't received my Money back....
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We...

1.5
Product
Premier Tax Free Tax Refund
I didn't like
  • No professionalism
  • No professialism
  • Company is a scam
#1271251
Reply to reviews
So I track my refund and was told that they have received my form but there is nothing they can do if there was no stamp from the custom which shocked me because I clearly and surely have scanned my form at the Pablo machine and drop it into the box. My frustration is why such company like premier tax free...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We...

1.0
Roissy-En-France,Ile-De-France
Product
Premier Tax Free Tax Refund
#1266534
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During my trip to Italy in April 2018 I was reimbursed the VAT that i was entitled to as a Canadian tourist only to have them charge my credit card more then 6 weeks later for what they reimbursed me with no explanation at all. Im livid at this point!! What is the...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We...

Product
Premier Tax Free Tax Refund
I didn't like
  • Not receiving my money
  • Have given me the vat refund fact that they will not p
#1262974
Reply to reviews
After months of trying to get a refund from Premier Tax Free and being told we sent it, you didn't get it, too bad & my bank saying well they couldn't trace it. Premier Tax Free they eventually told me that the company that processes payments for them is called Valitor.
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Anonymous
Carole Wallace

I am certainly not defending the behaviour of my bank, they weren't as helpful as they could have been however, if one of your customer service people had told me how you proc...

PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Carole,We are happy to hear that you have finally received your refund and that it turned out that it was your bank blocking the payment in the first place.We believe tha...

1.0
Product
Premier Tax Free Tax Refund
I didn't like
  • Lack of follow up
  • Cheating
  • Answer does not provide true info
#1250477
Reply to reviews
Followed instructions at the airport. Voucher will not scan through at Pablo kiosk Paris France (ORY) - Feb2018. So we had to wait for Customs personnel. Customs check my form, check my purchase (chanel bag) and asked if I want cash. I said no as I specifically...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,I’m really sorry to hear about your unpleasant experience at customs. It’s really disappointing that it came to this situation and I can understand your frustrat...

1.0
Product
Premier Tax Free Tax Refund
#1237268
Reply to reviews
I did that, and that was the last I heard from Premiere Tax-Free! I never received my tax-refund so far! This company seems to systematically target tourists and with-hold their tax refunds. I suspect an employees' scam where they file our tax-refund requests and transfer the money to their personal...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for bringing this to our attention. We are very sorry to hear that you still haven’t received your refund back.We are happy to investigate your case, p...

1.0
Product
Premier Tax Free Tax Refund
#1237193
Reply to reviews
I just tried to get cash refund through this company in Prague airport. All paperwork in order as per customs, but machine “won’t read” my form. Thus, I was rudely told I must put my form with credit card info into box. I hate to do this as I have had bad experiences...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We...

2.0
Wien,Wien
Product
Premier Tax Free Tax Refund
#1221581
Reply to reviews
I had tax refund issues two times with Premier Tax free and both times it was bad experience. First time I got cash refund at the sale point, but a month later my credit card was charged with the description: Tax refund rejected. Explanation: we did not receive your...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,We have already replied you over email. Regarding your complaint on the process - please be advised that Premier Tax Free works on behalf of the Country Governme...

PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,We have already replied you over email. Regarding your complaint on the process - please be advised that Premier Tax Free works on behalf of the Country Governme...

1.0
Wien,Wien
Product
Premier Tax Free Tax Refund
I didn't like
  • Company is a scam
#1214741
Reply to reviews
When nothing had been received by May I wrote to Premier Tax Free, they claimed a refund had been processed & sent to our nominated credit card. This rebate was never received naturally I contacted them many, many times they would not provide a screen shots of the...
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Anonymous
Carole Wallace

Subsequent to me putting this report on Pissed off, I was again contacted by Premier Tax Free & again the so called customer service representative repeated the same matra tha...

PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We...

Product
Premier Tax Free Tax Refund
I didn't like
  • Cheating
  • Not receiving my money
#1190905
Reply to reviews