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1.5

Dear Madam/Sir,

I should have a tax refund of approx. 460 Euro.

Last October 2017, I sent the envelope with the original receipt and I am still trying to receive my Money.

According to your emploeyee from Customer Service in Polen, Ms Paulina, they received from the Munich Office my request, but they have lost the original receipt.

Luckily, ( as it was the first time useing the Premier Tax Free) I took many Pictures before I sent the request/receipt (which was stamped from the customs) and the envelope.

I sent per E-Mail all these Information (Pictures) and still haven't received my Money back.

I did confirm twice all the Information the customer Service employee asked me.... but still nothing.

Please refund me the Money, as in not my fault that you (or your colleagues) lost the receipt.

This Service is extremely poor and sad!

Regards,

George

Reason of review: They lost my my original receipt for the tax refund.

Monetary Loss: $540.

Preferred solution: Full refund.

Premier Tax Free Cons: Company is a scam, No professialism, No professionalism.

Location: Sapporobogen 6-8, 80637 Mรผnchen, Germany

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Delanie Kzt

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We are happy to investigate your case, please kindly email customerservices@premiertaxfree.com and we will look into it with high priority.Best Regards,Premier Tax Free

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