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Hello I just recently returned from France, and sent a request to Premier Tax Free to track my refund. The response I just receive back is they are unable to process my VAT Refund because the form does not have the required customs stamp. I travel quite often and am...
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1.3
Warszawa, Mazowieckie
#1386750
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The stores offered me a way to get my tax back. Seemed reasonable to me. So each time I went to a store, I paid the extra to get the tax back. Then when I went to the airport, its 5 am, no one is there. What can I do? I get on my plane and I go home. Then I think,...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1

Dear Customer, Thank you for bringing this to our attention. We are very sorry to hear that you are unhappy with our service. To be able to recieve the refund, it is necessary...

1.1
I didn't like
  • Total waste of time and effort
#1378181
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This place is a SCAM. If you are considering to make large purchases and you are hoping to get the VAT back, make yourself a favor and try to avoid stores that use this company. I submitted 3 vat return claims. These people lost all the paperwork of 2 of them and also...
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1.2
Roma, Lazio
#1372830
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I claimed my refund in store in Berlin and presented forms and custom stamped receipt to Premier Tax Free counter at Rome airport before leaving the EU and they charged my credit card saying they didn’t receive paperwork. Numerous emails have amounted to nothing. They...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1

Dear Customer, Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification. ...

1.0
Roma, Lazio
#1354385
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I traveled to Austria at the beginning of July and applied for my tax refund to Tax Premier. At the beginning of August, I still not yet received my refund so I wrote email to Tax Premier. They told me that my Tax Free form has been processed successfully and such...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1

Dear customer, Thank you for bringing this to our attention. We are very sorry to hear that you haven’t received your refund as expected. We are happy to investigate your case...

1.0
Wien, Wien
#1345900
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Premier Tax Free - Bad bad bad bad bad

Bad bad bad bad bad
1.0
Details
Additional Fees
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Value for money
Website
#1345086
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I’ve been going back and forth with Premier Tax Free for one month regarding my VAT refund. From a representative telling me the refund has been issued to my credit card to American Express is experiencing issues and are working to resolve them. I have contacted...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1

Dear customer, Thank you for bringing this to our attention. We are very sorry to hear that you still haven’t received your refund back. We are happy to investigate your case,...

1.0
#1316529
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Yesterday I took muy flight from Barcelona and it Is a shame the service you offer buenas foolibg and stealing customers money. I do not knew upon muy arrival to the office that cash refounds have a 3,5€ fee per ticket that credit card refounds dont have. Being noticed...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1

Dear customer,I am sorry to hear about your experience.We have recieved your email, and will reply you by email.Beste regards,Anastasiya

1.0
El Prat De Llobregat, Catalonia
#1298745
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Premier Tax Free - Excelent

Very good service and quick to respond
#1282886
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Dear Madam/Sir, I should have a tax refund of approx. 460 Euro. Last October 2017, I sent the envelope with the original receipt and I am still trying to receive my Money. According to your emploeyee from Customer Service in Polen, Ms Paulina, they received from the...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We...

1.5
I didn't like
  • Company is a scam
  • No professialism
  • No professionalism
#1271251
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