Latest review first
Date: 6th December 2018 Venue: Barcelona Airport Departure Time: Around 2pm We did a refund for goods purchased in Spain during our two weeks holiday here. We did for both Global Blue and Premier Tax Free. Global Blue was fine, giving refund in EURO. But Premier Tax...Read more
Company wrote 0 private or public responses to the review from Dec 06.
Premier Tax Free - They got you screwed!
I queued for 45 mins at Heathrow, submitting 7 tax free reclaims, all of which were accepted. 3 months later, I've seen three credits to my credit card, while the other 4, totalling 190 GBP, have not been paid. What a waste of time. Makes one suspicious that Travelex and Premier have a good little earner going on between them.
Company wrote 0 public responses to the review from Dec 06.
I sent my Schiphol Airport stamped receipts to Premier Tax Free in an official self addressed envelope from them on 16 October 2018. I have emailed them several times with no reply from them. Today I received an email to say they have not received my documents. Really?...Read more
Company wrote 0 private or public responses to the review from Nov 29.
I didn't like
- No response to emails and no service and no refund
When in Barcelona I took advantage of the tax free shopping and followed all the instructions and queued for hours at the airport to properly put in the claim and receive the tax savings. The problems started on the departures side of the airport where the staff at...Read more
Company wrote 0 public responses to the review from Nov 26.
I purchased a smartphone in Prague (July 18') and received my tax free refund in cash after I gave all the receipts and paperwork to their representative (otherwise I wouldn't get the money, right?!). But in Oct 18' I saw that my credit card was charged. After...Read more
Company wrote 0 private or public responses to the review from Nov 16.
Hello I just recently returned from France, and sent a request to Premier Tax Free to track my refund. The response I just receive back is they are unable to process my VAT Refund because the form does not have the required customs stamp. I travel quite often and am...Read more
Company wrote 0 private or public responses to the review from Oct 22.
The stores offered me a way to get my tax back. Seemed reasonable to me. So each time I went to a store, I paid the extra to get the tax back. Then when I went to the airport, its 5 am, no one is there. What can I do? I get on my plane and I go home. Then I think,...Read more
Company wrote 0 private or public responses to the review from Oct 10.
I didn't like
- Total waste of time and effort
This place is a SCAM. If you are considering to make large purchases and you are hoping to get the VAT back, make yourself a favor and try to avoid stores that use this company. I submitted 3 vat return claims. These people lost all the paperwork of 2 of them and also...Read more
Company wrote 0 public responses to the review from Oct 04.
I claimed my refund in store in Berlin and presented forms and custom stamped receipt to Premier Tax Free counter at Rome airport before leaving the EU and they charged my credit card saying they didn’t receive paperwork. Numerous emails have amounted to nothing. They...Read more
Company wrote 0 private or public responses to the review from Sep 13.
I traveled to Austria at the beginning of July and applied for my tax refund to Tax Premier. At the beginning of August, I still not yet received my refund so I wrote email to Tax Premier. They told me that my Tax Free form has been processed successfully and such...Read more
Company wrote 0 private or public responses to the review from Sep 04.
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