Premier Tax Free Reviews

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Premier Tax Free - Better use registered mail from your country to ship the original copy documents so they cannot play "document went missing" trick
Premier Tax Free - Better use registered mail from your country to ship the original copy documents so they cannot play "document went missing" trick
Premier Tax Free - Better use registered mail from your country to ship the original copy documents so they cannot play "document went missing" trick
Premier Tax Free - Better use registered mail from your country to ship the original copy documents so they cannot play "document went missing" trick
Premier Tax Free - Better use registered mail from your country to ship the original copy documents so they cannot play "document went missing" trick
Premier Tax Free - Better use registered mail from your country to ship the original copy documents so they cannot play "document went missing" trick
I have encountered a problem with the refund process, notifying one of my tax refund voucher went missing. I have purchased 2 items, Skecher in Parndorf outlet on 9th December (refund amount 8 Euro) and Chanel bags from Chanel shop in Vienna on 11th December (refund...
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ID
#1764799 Review #1764799 is a subjective opinion of poster.
Service
Premier Tax Free Tax Refund
Cons
  • Poor customer service
  • Claim missing document of the highest value voucher
  • Corrupted intention
Reason of review
Scam
Loss
$1024
Preferred solution
Full refund

I was not provided with any response to my request for a refund of tax fees for January 2019

I sent a request for a tax free, I was not given any answer. at the beginning of January, somewhere between the ages of 2 and 5, 2019, I was shopping in Madrid, but in the same year I sent you by mail all the documents for a tax refund, I have not received any answers to date.

User's recommendation: respond to queries.

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ID
#2545709 Review #2545709 is a subjective opinion of poster.
Service
Premier Tax Free Tax Refund
Pros
  • It is impossible to give an answer
  • Do eventually respond to email
Cons
  • Not getting my refund
  • Answer is long

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tax free car that doesn't work

Hi Good day! We have a tax free car that doesn't work and I try to call the number that I have, but no one answers. We need the machine to be fixed and updated. If you can send someone who can check and fix the issue of the machine, we will appreciate it very much! Many thanks! Timea
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ID
#2326287 Review #2326287 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Asking about cheque from Premier Tax Free

We received from Premier Tax Free Cheque in EURO,we stay in Jakarta Indonesia,we can't bank in the cheque into our account ,according to HSBC they can't received Cheque in EURO /US $,please advice where we can bank in the Cheque. Thank you
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ID
#2143948 Review #2143948 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Status

It hung up on me. I need to speak to someone on my status
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ID
#1772233 Review #1772233 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Premier Tax Free Customer Care
New Reviewer

Aucune.pas serieux

J'ai effectué l'achat dans la nouvelle sortie de San Remo, et le lendemain ai bien fait timbrer par la douane de bardonnex direction Suisse mes billets bordereaux puis posté jour même une planètee. Ils ont débités ma carte de crédit de 123,61 euros!
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ID
#1743597 Review #1743597 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$124
New Reviewer

Resolved: Tax free

We did shopping in France but we forgot to refund tax when we were in France. We cameback to Turkey two days ago. How can we get refund tax ? I alredy filled the tax free documen in France. Attached you can find it. Could you please help me ? Which way do I follow ? Thank you very much.
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Resolved
ID
#1687685 Review #1687685 is a subjective opinion of poster.

Don't refund via credit card

On several occassions getting a tax refund they would try to evade payment. I followed up with numerous calls and emails and on 1 occasion it took 6 months. Can't avoid using the company hence my advice is to go for cash refund only otherwise they will pocket the money. This company has now changed its name to Planet Tax free
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ID
#1662526 Review #1662526 is a subjective opinion of poster.
Cons
  • Scamming people in helpless situation
  • Huge fees
  • Take forever to refund your money
Reason of review
Problems with payment
Preferred solution
Full refund
New Reviewer

Expired cheque

I requested a credit card refund but was sent a cheque. Now the cheque has expired and I can’t cash in. May I request a reissue of the cheque or credit into my credit card.
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ID
#1657851 Review #1657851 is a subjective opinion of poster.
Service
Premier Tax Free Tax Refund
Cons
  • No response to emails and no service and no refund
  • Horrible customer service
Reason of review
Order processing issue
Loss
$561
Preferred solution
Full refund
New Reviewer

I have not received my VAT refund since departing from Madrid on 14 Aug 2019

Singapore number provided cannot be connected.
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ID
#1655870 Review #1655870 is a subjective opinion of poster.
Service
Premier Tax Free Tax Refund
Cons
  • Difficult to talk to anyone
Reason of review
Cannot get through line to speak with anyone.
New Reviewer

One question regarding refund

Do you have your Office in Hannover Airport? If not how can I refund? Where should I send out the chopped invoice by the costum? Thank you
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ID
#1641811 Review #1641811 is a subjective opinion of poster.
Location
Wolfsburg, Lower Saxony
Service
Premier Tax Free Tax Refund
Reason of review
Problems with payment
Preferred solution
Full refund
New Reviewer
Update by user Sep 18, 2019

They finally paid the refund

Update by user Sep 18, 2019

it better off to mail the form by register mail

Update by user Sep 18, 2019

After 8 weeks I did receive the refund. Thanks

Original review posted by user Aug 19, 2019
I bought a hand bag from Chanel Montaigne 4650 Euro equal $ 5020. The tax refund I should receive is about $650 . I got my Premier tax refund...
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Resolved
ID
#1627777 Review #1627777 is a subjective opinion of poster.
Pros
  • Do eventually respond to email
Cons
  • Uk vat free be carfull
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund
New Reviewer

Tax refund from 2018 - ****

yes I got something to say I sent back my refund receipts in feb 2019 from a trip to Ireland - never got my refund back, who should I call - when should I receive it> and why hasn't it been refunded in 8 months - please let me know who to call who to email and why I cant get my money back, why do you have customer service ?when nobody responds to these requests. WHY ARE YOU STILL IN BUSINESS WHEN YOU DONT FOLLOW PROTOCOL OR COMPLIANCE I have called numerous times and emailed no one has RESPONDED IN OVER 8 MONTHS WHAT DO I HAVE TO DO TO GET MY REFUND BACK - HELP ME
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ID
#1601409 Review #1601409 is a subjective opinion of poster.
Location
Boston, Massachusetts
Service
Premier Tax Free Tax Refund
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
New Reviewer

IT IS A SCAN

I purchase a channel in Italy. I get a 672ERU. and get a stamp in custom and mailed the form back. After 3 months, the premier charged me 983 US dollars by my credit card. Capital One credit card continue to bill me and treated me for collection. I am American citizen, I could buy the same product in U.S. with cheaper price than in Italy. It is a scan. Shame on Premier Tax Italy. Why Global Blue received all of the paper works not premier tax free???????
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ID
#1585660 Review #1585660 is a subjective opinion of poster.
Location
Munich, Bavaria
Reason of review
why i need to pay tax if i am a foreigner
Loss
$983
Preferred solution
refund the tax charge back from my credit card
New Reviewer

2 month later still no refund, and the customs stamped voucher went missing on their end

I called them one month after mailed in the customs stamped voucher at airport for status, was told that they haven't received the voucher, asked me to call back. Called back in another 4 weeks, was told they can't located the voucher and told me unless I can show them a copy with customs stamp (which was mailed in), they won't be able to do anything. Seriously!? Never had any issue on tax refund with Global Blue before and first time using this company, I ran into such a lost of refund (over $600). WTF!!!
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ID
#1568218 Review #1568218 is a subjective opinion of poster.
Location
Brussels, Brussels-Capital Region
Service
Premier Tax Free Tax Refund
Cons
  • Lost forms
  • No refund received
  • Lost my paperwork
New Reviewer

Wrong charge to my credit card

Premier Tax Free - Wrong charge to my credit card
I got my tax refund with Premiere tax free in cash in Paris, went to the airport and mailed everything they said to mail. A month later I received a credit card bill for the amount I received back in cash. I'm not sure why they did this so I emailed them and it has been 3 weeks but they have not replied my email. I did everything Premiere tax free counter at the airport told me to do. Now I only have the tourist copy of the tax refund form left and a credit card bill to pay. This is a total scam!! I have read that many customers got the same issue.
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1 comment
#1809538

How is the situation now ka? I am facing the same issue kha.

ID
#1568168 Review #1568168 is a subjective opinion of poster.
Cons
  • Cheating
  • Office not easily accessible
Reason of review
Problems with payment
Loss
$900
Preferred solution
Full refund

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