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I’ve been going back and forth with Premier Tax Free for one month regarding my VAT refund. From a representative telling me the refund has been issued to my credit card to American Express is experiencing issues and are working to resolve them. I have contacted...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1

Dear customer, Thank you for bringing this to our attention. We are very sorry to hear that you still haven’t received your refund back. We are happy to investigate your case,...

1.0
#1316529
Reply to reviews
Yesterday I took muy flight from Barcelona and it Is a shame the service you offer buenas foolibg and stealing customers money. I do not knew upon muy arrival to the office that cash refounds have a 3,5€ fee per ticket that credit card refounds dont have. Being noticed...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1

Dear customer,I am sorry to hear about your experience.We have recieved your email, and will reply you by email.Beste regards,Anastasiya

1.0
El Prat De Llobregat, Catalonia
#1298745
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Premier Tax Free - Excelent

Very good service and quick to respond
#1282886
Reply to reviews
Dear Madam/Sir, I should have a tax refund of approx. 460 Euro. Last October 2017, I sent the envelope with the original receipt and I am still trying to receive my Money. According to your emploeyee from Customer Service in Polen, Ms Paulina, they received from the...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We...

1.5
Munchen, Bayern
I didn't like
  • No professionalism
  • Company is a scam
  • No professialism
#1271251
Reply to reviews
Upon departure I had my detax form scanned using the Pablo machine at CDG. I scanned it multiple times and it’s shoes “good to go”.. Waiting for about a month and there is still no sign of my tax been credited to my credit card. So I track my refund and was told that...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We...

1.0
Roissy-En-France, Ile-De-France
#1266534
Reply to reviews
During my trip to Italy in April 2018 I was reimbursed the VAT that i was entitled to as a Canadian tourist only to have them charge my credit card more then 6 weeks later for what they reimbursed me with no explanation at all. Im livid at this point!! What is the...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We...

I didn't like
  • Have given me the vat refund fact that they will not p
  • Not receiving my money
#1262974
Reply to reviews
After months of trying to get a refund from Premier Tax Free and being told we sent it, you didn't get it, too bad & my bank saying well they couldn't trace it. Premier Tax Free they eventually told me that the company that processes payments for them is called...
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Anonymous
Carole Wallace

I am certainly not defending the behaviour of my bank, they weren't as helpful as they could have been however, if one of your customer service people had told me how you proc...

PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Carole,We are happy to hear that you have finally received your refund and that it turned out that it was your bank blocking the payment in the first place.We believe tha...

1.0
I didn't like
  • Cheating
  • Answer does not provide true info
  • Lack of follow up
#1250477
Reply to reviews
Followed instructions at the airport. Voucher will not scan through at Pablo kiosk Paris France (ORY) - Feb2018. So we had to wait for Customs personnel. Customs check my form, check my purchase (chanel bag) and asked if I want cash. I said no as I specifically...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,I’m really sorry to hear about your unpleasant experience at customs. It’s really disappointing that it came to this situation and I can understand your frustrat...

1.0
#1237268
Reply to reviews
I have been a visitor to the European Union multiple times, and my tax-refunds have always been a smooth experience with companies like Global Blue. However, my experiences with Premiere Tax-Free have been disappointing. In October 2017, I travelled to Germany and...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for bringing this to our attention. We are very sorry to hear that you still haven’t received your refund back.We are happy to investigate your case, p...

1.0
#1237193
Reply to reviews
I just tried to get cash refund through this company in Prague airport. All paperwork in order as per customs, but machine “won’t read” my form. Thus, I was rudely told I must put my form with credit card info into box. I hate to do this as I have had bad experiences...
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PremierTaxFree_CS-1
PremierTaxFree_CS-1
Premier Tax Free Verified Representative

Dear Customer,Thank you for your query, we are very sorry that you found yourself in a situation in which you had to post on pissedconsumer.com to get further clarification.We...

2.0
Wien, Wien
#1221581
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